Why are your prices lower than other jewelers?
JSS operates only online avoiding many costs, while many retailers are forced to high costs to operate in physical stores. Diamonds Jewelry are sold to the final consumer directly by us, which means that we can provide wholesale prices.
Are there hidden costs?
Customs duties shall be paid by the purchaser.
Can I receive a purchase invoice?
Sure! You just need to contact us and provide us with your tax code.
How do I know your company is real?
Try us , you can dispute the payment if we are fraud.
How long does it take to receive my order?
We do work with stocks and every product needs to go through the handmade quality control process of our expert jewelers. The process can last from 2 to 5 working days. We work continuously to improve Quality control time.
Do you have a physical store?
JSS currently sells only online to offer you the widest variety of options possible.
What happens if my JSS doesn't go well?
Unfortunately all our orders are FINAL SALE and cannot be returned.
Is the gift box included in the purchase?
Each JSS order does NOT come with a gift box. We do sell like an wholesale and for so we do not offer any packaging. You can buy the packaging online.
Do the jewelry photos on your website reflect exactly what I'm going to get?
The photos are made on a real jewel, and improved in post production. Each jewel is practically the same as the photo.
How much does shipping cost?
Shipping is free
How's my order packaged?
Your order will be sent in a well-packed box.
Are your diamonds natural?
Yes, all our stones are natural and of lawful origin guaranteed by the Kimberley process.
How can I pay?
We accept Visa, MasterCard, American Express, PayPal, Discover, Postepay, Aura.
Why has my payment failed?
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care at info@jewelrysamplesale.com.
How long does shipping take?
We partner with both Fedex and UPS so your package arrives as quickly and safely as possible. For expected delivery times, please refer to the individual product page, as the fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at info@jewelrysamplesale.com.
How will I know when my order ships?
We will send you an email including your tracking number as soon as your order ships.
What countries do you ship to?
We currently ship everywhere in the United States and recently expanded internationally as well.
How much does shipping cost?
In the US, standard shipping is free, all US orders are shipped via UPS or DHL. We offer free International Shipping, delivered in 14 days with USPS international. For quick international shipping, we utilize a flat $29 rate with DHL express.
What if the courier loses the Package?
If your package is lost in transit, please e-mail us right away at info@jewelrysamplesale.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). Please note that JSS is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Do I have to pay International Taxes & Duties?
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates or calculate expected duties and taxes here.
WARRANTY / RETURNS
What is your return policy?
We do not offer Returns